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Contact us at: service@luckycozy.com

Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM

Shipping Policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1 – 2 business days of processing and production time for your order to ship out. 

Please note that during promotional/sales period our processing time can take 3-5 business days.

HOW LONG IS THE SHIPPING TIME?

  • Average transit times to the United States: 7 – 15 Business days
  • Average transit times to International: 15 – 20 Business days
  • Custom orders require an extra 3-5 business days.

Please note that locations in remote areas can take longer to arrive so allow up to 30 days for these areas.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

DISCLAIMER

Ownership of packages turned over to your local carrier transfers to the buyer. We ensure that all our packages are in ample condition before shipped out. We are not responsible for delayed, lost, held, or damaged packages, mis-delivery errors via carrier, failed delivery attempts or incorrect shipping info.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

We know how important your order is! Lucky&Cozy provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighbourhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

Please note that we deem that all orders that have been marked as delivered by the courier company as being successfully delivered. An order is considered as successfully delivered if the tracking city/location matches the shipping address provided.

Our tracked insured shipping policy with our shipping company only insures orders from the period after it’s been despatched to when it is marked as “delivered”.

We will always do our best to assist you, but Lucky&Cozy does not hold responsibility for packages that are lost or stolen after it’s been delivered. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

HOW DOES SHIPPING WORK?

We work with global merchants and top quality handmade artisans in order to provide you with the best prices and the most awesome innovative products. This means that your order is shipped from all over the world. Our shipping methods for majority of our shipments are USPS, UPS, DHL,FedEx, 4PX, Epacket.

U.S. CUSTOMERS: 

  • Contact your local  post office. Make sure you contact your LOCAL post office, and not the hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery. Postal services are used to these questions, and will generally provide helpful information.

INTERNATIONAL CUSTOMERS: 

  • Check your door/mailbox for note from your local post office. If you receive a note, it should provide you with the instructions you need to receive your package. 
  • Contact your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day’s delivery. Postal services are used to these questions, and will generally provide helpful information.
  • Contact us for additional assistance. 

 

Privacy and Security: All information provided during the verification process will be treated with the utmost confidentiality and will only be used for the purpose of verifying the order.

We reserve the right to cancel any order that we cannot verify or that we determine to be fraudulent. This policy is in place to ensure a safe and secure shopping environment for all our customers.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, you can track your order through Track Your Order on our website.

CAN I CANCEL MY ORDER?


Please note that any disputes involving order cancellations will be rejected due to our fast processing times. Once the item is received, the customer can then organise a return and refund by contacting us.

There may be some special instances where we are able to cancel orders however a $1-10 courier cancellation fee is applied in these situations.

I HAVE ENTERED AN INCORRECT ADDRESS!


If you have misspelled or auto-filled your address incorrectly, notify us immediately.

MY ITEM ARRIVED DAMAGED 

If this happens to you, please contact with:

    – Your order number.

    – A picture of the damaged product.

Once received, we’ll be happy to send out another free of charge.

INTERNATIONAL SHIPPING POLICY 

At Lucky&Cozy, we are committed to providing worldwide shipping to our valued customers. However, it’s important to note that when shipping internationally, some countries may impose Tariffs, Customs, or Import Fees/Restrictions on incoming shipments. We want to ensure transparency and clarity regarding this matter, so please read and understand the following information before making a purchase from our website:

  1. Tariffs, Customs, and Import Fees/Restrictions:
  • Customers ordering from countries outside the United States may be subject to tariffs, customs duties, taxes, or import restrictions imposed by their respective governments.
  • It is the sole responsibility of the buyer to be aware of and understand their country’s laws, regulations, and fees related to purchasing products from overseas.
  1. Our Limited Responsibility:
  • Lucky&Cozy does not assume any responsibility for any seizures, additional costs, delays, or issues related to customs clearance in the buyer’s country.
  • After we have shipped your order, any charges, fees, or disputes arising from customs or import-related matters will not be our responsibility.
  1. Chargebacks and Disputes:
  • We kindly request that customers refrain from initiating chargebacks or disputes related to customs or import fees, as these are beyond our control.
  • Any chargebacks or disputes related to customs or import issues will be rejected.
  1. Agreement to These Terms:
  • By making a purchase from Lucky&Cozy, you acknowledge and agree to the terms outlined in this shipping policy.

Please take the time to review your country’s customs and import regulations before completing your purchase. We strive to provide excellent customer service, and we appreciate your understanding and cooperation in this matter.

RETURNED PACKAGES

The reason for the return is marked on your tracking. Items are returned to sender if:

  • The address does not exist \ incorrect address.
  • The item does not bear a sufficient address.
  • The addressee has moved without providing a forwarding address.
  • The item is refused by the addressee.
  • The package is not picked up from the post office
  • The customer was not home during the delivery or the item was not collected from the local post office.
  • Duty fee not paid 

We as the company are not responsible for returned packages due to the reasons listed above.

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer support team .

When you receive the product, your review is very important to us and will help other people.

Thank you for choosing Lucky&Cozy for your shopping needs!

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